Awaab's Law Phase 2 — live 30 November
Clear your disrepair backlog before a missed deadline becomes an Ombudsman finding.
Firecracker Projects deploys small multi-trade teams to housing associations across the North West — with 24-hour make-safe support and a photographed evidence trail on every single job.
900+
Jobs completed for housing clients
200+
Disrepair cases handled this year
96%
Tenant satisfaction across 400+ rated jobs
24hr
Rapid-response make-safe support
Extra capacity, exactly where repair volumes are rising
Phase 2 brings fixed repair deadlines for a much wider range of hazards. We work alongside your existing teams and contractors to keep those deadlines met.
Disrepair backlogs
Small multi-trade teams deployed to clear stubborn repair backlogs when in-house teams or existing contractors are stretched.
Damp & mould
Hazard work scoped, treated and completed to the fixed deadlines set out under Awaab's Law Phase 2.
Rapid response
Make-safe attendance inside 24 hours where a property or tenant can't wait for the standard programme.
Evidence & reporting
Every tenant contact and completed job logged and photographed in real time, so cases stand up to Ombudsman scrutiny.
Can your team prove what happened, when, and what was done about it?
Under Phase 2 that's becoming as important as finishing the repair itself. We log and photograph every tenant contact and completed job in real time, giving you a defensible trail if a case reaches the Ombudsman or gets challenged.
We've completed 900+ jobs across our housing clients, including First Choice Homes, and handled 200+ disrepair cases this year. Across the 400+ jobs where we collected tenant feedback, satisfaction is running at 96%.
Accreditations
Trusted by
We've deliberately kept capacity for three more housing associations this year.
Talk to us about Phase 2
Tell us where the pressure is and we'll come back with how we'd typically deploy the teams.
- Office
- 223 Europa Trade Park
Europa Boulevard
Warrington, WA5 7TN